Effective Communication Skills

Chamber mentioned that communication is an art. I definitely agree with it, because I feel that one needs to know how to use it well, be flexible, experience it and not just by memorizing a set of guidelines. Communication is not just a daily routine; it is a way where people can interact with each other and also enjoy the process.

Developing effective communication will help one to convey accurately his views, intentions and achieve the desired outcome such as being able to convince his audience. The other party will be able to understand what exactly you are trying to say or even feel it is a pleasure to speak to you. It can take place in a formal or informal setting such as in meetings, presentations, communicating with family members and friends.

Communication is more than just speaking what you want to say, it also involves your tone, gesture, active listening, right use of language in a comfortable manner and it also depends on who you are speaking to.

It is important for me to grasp the skills of effective communication. Besides the points mentioned above, as a student I would go through written communication such as writing reports, oral communication for example asking questions or presenting ideas and to also prepare myself in a working world after graduation.

Through past jobs and internship experience, I understand the importance to present myself well. Besides creating a good impression and avoid misunderstandings, effectively communicating not only benefits yourself it can also benefit the people around you. For instance, working as a customer service officer, I get to speak to many different customers who called in with different enquiries. Callers may sound helpless or angry due to some mishaps. It is important to be patient, show empathy and help them to solve their problems as much as possible and also to let the callers feel at ease via the usage of proper communication.

No doubt effective communication can improve productivity level. If one lacks effective communication or ignores it, one may not be able to convey accurately what he wants to say or unable to build up good relationship with people or may even lose patience in communicating when his intentions are not understood. Therefore, it is important to learn and use effective communication.